Cancellation/Rescheduling 

One of the strong values at The Lymph Initiatives is mutual respect. Out of respect for everyone who is trying to get in as soon as possible, I kindly ask that any cancellations be made at least 48 HOURS OR MORE before the scheduled appointment. Cancellations made in 48 hours or less shall result in restricted access to online booking and may allow you to only book same day based on availability. Please contact me directly for exceptional circumstances and we can absolutely make other arrangements. For cancellation due to sickness, please see “sickness” policy.

You can reschedule your appointment(s) up to 48 hours before your appointment time by scrolling to the bottom of your confirmation or reminder email(s) and clicking on “Need to reschedule?”. If it is past the 48 hours before your appointment time, please contact me directly to make other arrangements.

I also ask that rescheduling be kept to a bare minimum only if absolutely needed – I am more than happy to provide this convenient option, as long as it is not taken advantage of. When booking, please be as mindful with selecting appointment times as if this option was not available.

Scheduled appointments

Please arrive a few minutes before the time of your appointment whenever possible. Lateness of any length may have to result in shortening or cancellation of the service.

Storms

In case of a storm, the usual cancellation/rescheduling policy does not apply. I will contact all booked clients for that day in the morning between 8am-10am to let you know if I am opening or staying closed for that day. If I am staying closed, I will reschedule your appointment at the earliest date possible. If I am opening, you will have the choice to keep your appointment or reschedule it. As long as an appointment is rescheduled, I will do my best to fit you in as soon as possible. If an appointment is cancelled instead of being rescheduled I cannot guarantee availability.

Sickness

Anyone displaying symptoms of sickness will be rescheduled. In case of sickness, you can reschedule your appointment yourself up to 48 hours before your appointment time by scrolling to the bottom of your confirmation or reminder email(s) and clicking on “Need to reschedule?”. If it is past the 48 hours before your appointment time, please contact me directly so we can make other arrangements.

Consultation Forms

All clients are required to complete online client intake forms in order to receive their service(s). The information in the forms is used to ensure you are receiving a safe service at all times and do not have conditions that would prevent you from getting the service. Please take the time to fill the form(s) online a few days prior to your appointment. For liability purposes, I will not deliver service if the form(s) are not filled online prior to the appointment.

Return on products

If you are unhappy with a product, I will gladly take it back, as long as it shows it was barely used and purchased within 30 days (I keep a sales log in my system). The value can be used to exchange for other products in the store at the moment of the return. I reserve the right to refuse a product return at any time or to offer a full refund instead of a store exchange.

Payment

Services: Although a payment option is displayed at the time of  booking, service fees are only due at the end of the visit. Please do not pay services ahead of time. Packages: Since they involve multiple services, package fees are due at the time of purchase. I will only start working on your program once the full package fees are received.

Products: products can be purchased online in client portal (login required) or in-person at the suite. Payment is required at the time of purchase.

Accepted methods of payment are: cash, etransfer, Visa, Mastercard, Interac, American Express.

Tipping

Please note that The Lymph Initiatives observes a no tipping policy.

Prices and services

Prices and services are subject to change without notice.

Cell phones

For your own relaxation and to avoid interfering with the time we have together, it is recommended to put away your phone and other electronics and/or keep it on silent during your stay at the suite. Exceptional circumstances can be accommodated.

Age requirement

For legal and insurance purposes, and due to the nature of my services, clients must be of 18 years of age or older, unless parent/guardian is present at all times during the service.

Food and drinks

For safety and liability purposes, no food or alcoholic beverages are allowed in the service area. Beverages are allowed if properly covered, to avoid spillage on equipment or products.